Retningslinjer for angrerett

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at contact@uffa.no. Please note that returns will need to be sent to the following address: Suhms Gate 12 A, 0362, Oslo, Norway

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any returns questions at contact@uffa.no. 

 

Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at contact@uffa.no.

 

Defects in the Product - The Buyer's Rights and Complaint Deadlines

If there is a defect in the product, the buyer must notify the seller within a reasonable time after discovering, or should have discovered, the defect, indicating that they will invoke the defect. The buyer has always acted within the deadline if the complaint is made within 2 months of discovering or should have discovered the defect. A complaint can be made no later than two years after the buyer took possession of the product. If the product or parts of it are intended to last significantly longer than two years, the complaint deadline is five years.

If the product has a defect that is not due to the buyer or circumstances on the buyer's side, the buyer, according to the rules in Chapter 6 of the Consumer Purchases Act, may, depending on the circumstances, withhold payment, choose between repair or replacement, demand a price reduction, terminate the agreement, and/or claim compensation from the seller.

Complaints to the seller should be made in writing.

 

Delay and non-delivery - your rights and deadline for filing claims